Support

Customer service is an integral part of our products. Here you will find well educated experts who are always available for your inquiries. We guarantee fast and extensive solutions and help you get the best possible performance out of our products, increasing your profitability.

Averbis Standard Support

You automatically receive the Averbis Standard Support with all our products. This support is comprised of:

• software updates (hotfixes, service packs, updates of the lexical and terminological resources, etc.)
• availability of our telephone expert hotline during regular office hours (9 am to 5 pm MEZ)
• response to all your written queries on our products within 24 hours

Averbis Premium Support

We have established the Averbis Premium Support for particularly availability-crucial applications. Simply dial the number in your service contract and you receive immediate support from our experts. The Premium Support includes:

• extended availability of our Support
• immediate help in cases of emergency
• immediate response to your written queries on our products
• software updates (hotfixes, service packs, updates of the lexical and terminological resources, etc.)
• extensive SDK support for developers

Contact

Should you have further questions for our customer support, just simply give us a call. During office hours, you can reach our Service staff under +49 (0)761 - 203 97690. Or send us a mail with our Contact form. We will answer your questions as fast as possible - within 24 hours at the very latest.